Terms & Conditions
This page tells you the terms and conditions (“terms & conditions”) on which we supply any of the products (“Products”) listed on our website www.perfumesource.co.uk (“the Site”) to you.
2. Register and Accessing the Site
2.1 By registering and accepting Perfume Source Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are correct, current and complete details. You agree that you will not use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; if we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the website at any time without notice
2.2 We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.
2.3 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
3. Information about us
The Site is operated by Perfume Source Limited (“we/us”). We are registered in England and Wales under company number 008788039 and with our registered office at Provident House,Burrell Row, Beckenham, Kent; BR3 1AT.
4. How the contract is formed between you and us
4.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Make Payment" button on the "Payment Details" page.
4.2 After placing an order, you will receive an e-mail (the “Order Confirmation”) from us acknowledging that we have received your order and giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.
4.3 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
4.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
4.5 We may be unable to process your order if:
The Product you ordered is out of stock or discontinued;
There is a problem with authorisation of the payment on your credit, debit card or PayPal account.
5.1 We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order (e.g. Standard Delivery, Next Day Delivery or Click and Collect from Collectplus).
5.2 We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. If your parcel is undelivered a card will be left for you to collect it at your local Royal Mail sorting office. Standard and Next Deliveries are availablefor UK addresses only. Next Day Deliveries must be signed for at the delivery address.
6. Risk and Ownership
6.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
6.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products-, (including delivery charges) whichever is the later.
7. Price and Payment
7.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.
7.2 These prices does not include VAT but may at a later date, but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.
7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
7.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards and PayPalby completing the relevant details on the "Payment Details" page.
7.5 By using a credit/debit card or PayPal to pay for your order, you confirm that the card/account being used is yours. All credit/debit card/PayPal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/PayPal payment in accordance with your order.
7.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.7 Currently we do not accept cards registered outside the UK or non UK based delivery addresses
Returns, Exchanges and Refunds Policy
8. Our cancellation, returns, exchange and refund policy
8.1 You may cancel your order (or any part of it) at any stage before the Products are dispatched to you, and up to 14 days afterwards. Please refer to your (“Dispatch Confirmation”) email for the Returns Procedure for online orders or by contacting our Customer Services team email@example.com or on 020 8249 6473.
8.2 Where you decide to cancel an order after we have despatched the Products, you will be under a duty to return them to us, at your own risk. All such Products should be returned within 14 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns, Exchanges and Refunds Policy.
8.3 After you cancel your order and return the Products, any sum debited by us to your credit/debit card/PayPal will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Please contact our customer services team on 020 8249 6473 or email using info@ perfumesource.co.uk for refunds on PayPal account. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case; within 30 days of receiving the order back in our warehouse.
8.4 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with theReturns, Exchanges and Refund Policy.
8.5 Our policy on cancellations, returns, exchanges and refunds does not affect your statutory legal rights.
9. Gift wrap and message Cards
9.1 If, when ordering any Product from the Site, you indicate that you are purchasing it as a gift and wish the order to be delivered to the intended recipient, you will have the opportunity to request us to include a message card with the delivery. You are responsible for ensuring that any wording that you request to be printed on the message card does not infringe the intellectual property rights or other rights of any third party or contain anything that is obscene, indecent, vulgar, offensive, blasphemous, scandalous, defamatory, or otherwise inappropriate or which may cause distress or discomfort to the recipient. You are also responsible for selecting the gift wrap from the selections available.
9.2 We will not be responsible for any wording you include on a message card or selection of gift wrap. We do not routinely check the wording of message cards but reserve the right to refuse to print or send any message card which we (in our absolute discretion) think contains any inappropriate wording.
10. Our liability
10.1 We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
10.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
10.3 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
10.4 Nothing in this section 10 or elsewhere in our Terms & Conditions affects your statutory legal rights.
11. Notices and Complaints
Any formal legal notices and complaints should be sent to us in writing by post to our address: Perfume Source Limited, Provident House, Burrell Row, Beckenham, Kent; BR1 1AT or by email at firstname.lastname@example.org
12.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.
12.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
12.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
12.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.
13. Contact Us
If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to contact us on 0333 444 0559 or email using info@ perfumesource.co.uk.
These Terms & Conditions were last updated in March 2014